Winbox5 Privacy Policy – Your Data Protection

1Introduction

Winbox5 is a leading online casino and Sports Betting platform operating exclusively for Malaysian players. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal information.

This Privacy Policy explains in detail how winbox5 collects, processes, stores, shares, and protects your personal data when you use our platform — whether via the website, mobile app, or any other communication channel we provide.

By registering an account or continuing to use the winbox5 platform, you confirm that you have read and understood this Privacy Policy and agree to the data processing practices described herein. This Privacy Policy is to be read together with Terms & Conditions Winbox5 and forms a comprehensive agreement between you and Winbox5.

2What Personal Data We Collect

Winbox5 only collects personal data that is strictly necessary to operate the platform safely and comply with legal requirements. The following are the categories of data we collect:

A. Data You Provide Directly

• Registration details: full name, date of birth, identity card number (MyKad), gender, nationality.
• Contact details: email address, mobile number, and Malaysia residential address.
• Financial details: bank account number, bank name, e-wallet number (Touch 'n Go eWallet, GrabPay, Boost, DuitNow) for deposit and withdrawal purposes.
• Identity verification documents (KYC): copies of MyKad, bank statements, or other supporting documents as requested.
• Communications: any messages, complaints, or enquiries you send to our support team.

B. Automatically Collected Data

• Technical data: IP address, device type, operating system, browser version, screen resolution.
• Usage data: pages visited, session duration, login and logout records, in-game actions.
• Transaction data: deposit, withdrawal, betting, and winnings history within the Winbox5 platform.
• Location data: general location based on IP address for security and compliance purposes.
• Cookie data: session information and user preferences stored via browser cookies.

3How We Use Your Data

Winbox5 uses collected personal data for the following lawful purposes:

Winbox5 will not use your personal data for any purpose not stated above without first obtaining your explicit consent. Every marketing communication we send will include an option to unsubscribe.

4Sharing Data With Third Parties

Winbox5 takes a highly cautious approach to sharing personal data. We only share your data in the following limited circumstances:

• Payment service providers: Required transaction information is shared with providers such as FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow solely for the purpose of processing your financial transactions.
• Game software providers: Minimal game session data is shared with our gaming platform providers to ensure smooth gameplay across slots, live casino, blackjack, roulette, and other table games.
• Technology service providers: Cloud infrastructure providers, email services, and analytics tools that help us operate the platform — all bound by strict confidentiality agreements.
• Legal authorities: We will disclose data where required by Malaysian law, court order, or direction from a lawful authority.
• Fraud prevention bodies: Information required for anti-money laundering (AML) and financial fraud prevention, in compliance with Malaysian legal requirements.

5Data Security Measures

Winbox5 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected from unauthorised access, loss, or misuse. The security measures we have in place include:

• 256-bit SSL/TLS Encryption: All data communications between your device and Winbox5 servers are encrypted using the latest SSL/TLS protocols — the same standard used by Malaysia's major banks.
• Two-Factor Authentication (2FA): We offer 2FA as an option for your account to add an extra layer of security at login.
• Firewall & Intrusion Detection System: Our server infrastructure is protected by enterprise-grade firewalls and 24/7 threat monitoring systems.
• Regular data backups: Critical data is automatically backed up to secure locations to ensure continuity of service.
• Regular security audits: winbox5 undergoes regular internal and external security audits to identify and address potential vulnerabilities.
• Staff training: All Winbox5 staff who handle personal data undergo comprehensive data protection training.

6Cookie Policy

Winbox5 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser. The following are the types of cookies we use:

You can control and manage cookies through your web browser settings. Please note that disabling required cookies may affect core Winbox5 platform functions such as login and transaction processing.

7Your Rights Under the PDPA

As a Malaysian player using the Winbox5 platform, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

To exercise any of the above rights, please contact us by email at privacy@winbox5.net. We will process your request within 14 business days and may require identity verification before responding.

8Data Retention Period

Winbox5 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by Malaysian law. General retention period guidelines are as follows:

• Active account data: For the duration your account remains active on Winbox5 and for several years after closure for audit purposes.
• Financial transaction records: Minimum 7 years, in line with Malaysian financial and tax regulatory requirements.
• KYC Documents: Minimum 5 years from the date of collection or account closure, whichever is later.
• Support communication logs: 2 years from the date of last communication.
• Analytics data and system logs: Up to 13 months for trend analysis and security purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to you personally.

9International Data Transfers

Some of our technology service providers may operate or store data outside Malaysia. In such cases, winbox5 ensures that any international data transfers are carried out with adequate safeguards, including:

• Ensuring data recipients are subject to data protection laws equivalent to Malaysia's PDPA.
• Executing approved Standard Contractual Clauses with all foreign service providers.
• Conducting data protection impact assessments prior to any new cross-border data transfers.

10Child Protection

The Winbox5 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If we discover that data has been collected from a person under 18, we will promptly delete that data and close the relevant account.

If you become aware that a minor has registered an account on Winbox5, please contact us immediately at support@winbox5.net so we can take the appropriate action promptly.

11Amendments to This Privacy Policy

Winbox5 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the Winbox5 homepage for a specified period.
• Sending an email notification to the address registered on your account where changes are significant.

We encourage you to review this Privacy Policy periodically. Your continued use of the winbox5 platform following the publication of any amendments constitutes your acceptance of the updated terms.

12Contact Our Data Protection Officer

Winbox5 has appointed a Data Protection Officer (DPO) responsible for ensuring our compliance with the PDPA and handling all privacy-related enquiries. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us via:

• Privacy Email: privacy@winbox5.net — response within 3 business days.
• General Support Email: support@winbox5.net — response within 24 hours.
• Live Chat: Available 24/7 directly on the Winbox5 platform — instant response.
• FAQ: Visit FAQ page us for quick answers to frequently asked privacy questions.